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Targeting:
Females, People with Disabilities, Seniors/Retired People, Aboriginal & Torres Strait Islander, LGBTQI

Proudly Local. Proudly Community.

Prospect Community Services is proudly local, proudly connected, and deeply committed to Charters Towers and the wider community.

We are more than a service provider — we are part of the community we serve. We live here. We work here. We raise our families here. We know our community, understand its strengths and challenges, and are here when people need a helping hand.

Our purpose is simple: to support our community, strengthen connections, and help local people thrive.

Whether someone is facing a difficult time, looking for support, seeking connection, or simply needs someone in their corner, Prospect Community Services is here — local people supporting local people.

Our Community Programs

Prospect Community Services is here to help individuals and families navigate life’s challenges, build resilience, strengthen connections, and thrive within our community.

Emergency Relief Program

When unexpected hardship strikes, eligible individuals and families can access financial or material assistance through our Emergency Relief Program. This support is made possible through the generosity of local businesses and church groups.

Financial Resilience Program

Take control of your financial future with one-on-one guidance in budgeting, financial management, and debt reduction. Our Financial Resilience Officer can also help community members access the No Interest Loans Scheme (NILS).

Family Support Program

Our Family Support Program provides practical support to vulnerable families with dependent children aged 18 and under. We assist families experiencing wellbeing concerns, including risks to physical or mental health and involvement with Child Safety. A school bus service is also available when families are unable to transport their children to school.

Youth Support Team

Young people can access support to strengthen relationships with their families and wider support networks, helping them build positive connections and greater resilience.

Domestic and Family Violence Program

We provide a range of services for people experiencing domestic and family violence, including Court Support, Mobile Outreach Services, and Temporary Support Accommodation through Willow Rising.

Our Court Support Services provide informed support to people attending the Charters Towers and Hughenden Magistrates Courts for domestic and family violence matters.

Our Mobile Outreach Program helps women in Charters Towers, Hughenden, and surrounding communities access accommodation and support services when they are experiencing violence at home or within their family.

Willow Rising provides safe, suitable temporary accommodation for women and children experiencing domestic and family violence.

Disability and Mental Health Program

Our Disability and Mental Health Program supports:

• People with disability who have a NDIS plan
• Carers of people with disability
• People experiencing disability or mental health issues who need support or respite through alternative funding or fee-for-service arrangements
• People aged 7 to 65 years

Supports Coordination

Our Supports Coordination service helps participants understand and put their funded Plan supports into action. We also connect participants with community, mainstream, and government services that can support their goals.

Community Housing Program

Everyone deserves a safe and affordable place to call home. Our Community Housing Program provides flexible, long-term housing for low-income individuals and families.

Prospect currently manages 36 properties, including one-, two-, three-, and four-bedroom units and houses, as well as a fully accessible four-bedroom home.

Breakfast Program and Soup Kitchen

Everyone is welcome to join us at Buffalo Hall. Our Breakfast Program operates Monday to Friday, while our Soup Kitchen is available every Tuesday and Thursday, providing a welcoming place for community members to share a meal.

Wellness Hub

The Wellness Hub is a safe, welcoming and flexible community space where people can connect, participate in activities, build independence, and enjoy healthier lifestyles.

Designed to support community members who may not feel comfortable in mainstream social environments, the Hub provides opportunities to meet regularly, make new connections, and reduce social isolation.

Business Support Services

Behind every great community service is a strong team working behind the scenes. Our Business Support Services help Prospect consistently deliver its core programs through workplace health and safety, training, human resources management, and quality assurance.

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Our people demonstrate our commitment to our organisational values, which are: Respectful, Accountable, Professional, and Transparent.

Our mission is “to support, empower and create solutions alongside our clients and community”, this is a mission which we accept with humility, pride and with a deep sense of responsibility.

Our 2025-2030 Strategic Plan is a cornerstone of our long-term vision, which is for “all people to have the opportunity to achieve their fullest potential”. There are five key pillars to our strategic framework, including:

• Investment in People & Culture,
• Program & Capital Investments,
• Strategic Partnerships & Regional Influences,
• Digital Transformation & Data Capability,
• Financial Sustainability & Reserve Strategy.

Looking ahead, presents exciting opportunities for growth, connection and innovation for Prospect Community Services. We aim to become a 'Gold Standard' employer in regional Queensland, we are also determined to provide a 'Gold Standard' service to all involved with Prospect Community Services.