Privacy and Ethics Our Community's Privacy & Ethics Statement Our Community is committed to protecting your privacy online. Establishing a trusting relationship with our users is central to our work practices. Please read the following policy so you will better understand how we use the personal and organisational information you provide to us. This policy may change periodically so please check back on a regular basis. This statement makes clear our information gathering and dissemination practices for all of our online activities and is based on the Australian Privacy Commissioner's National Principles for the Fair Handling of Personal Information. If you have comments or questions regarding this privacy statement, please contact: denism@ourcommunity.com.au Quicklinks Collection Use and Disclosure Data Quality Data Security Off-site Links Our Community - ethical, efficient and effective   1. Collection Our Community collects and stores the following information about visitors to its web site: the IP address and browser type of the user; the date and time you access our site; and the Internet address of the website from which you linked directly to our site. This information does not in itself identify individuals and is used only to measure the number of visitors to the different sections of the site to help us make it more useful to you. You are free to browse our site without entering any personal information and therefore remain anonymous during your visit. User Feedback/Order Form Our Community collects information from visitors who provide feedback on one or more of the services we offer on the site. This feedback is used to administer and refine the service. We may also use the information and ideas you send us to improve or promote the site, but we will not publish your name in association with any information you provide without contacting you and gaining your permission. Our Community collects information from your order form but the information is only used to process your order quickly and accurately. Your contact information will only be used to send you the product that you purchase and your billing information will only be used to bill you for that product. Cookies Our site uses cookies to keep track of items in your shopping cart and to provide our visitors with a tailored user experience. With the help of cookies, we can present you with customised content. We also use cookies to remember passwords for you so you don't have to re-enter them each time you visit the site. You have the option of setting your browser to reject cookies. However, if certain cookies that track your purchases are rejected then we won't be able to keep items in your shopping cart. For further information on cookies, users can visit The World Wide Web Consortium web site at www.w3c.org 2. Use and Disclosure We don't sell or loan or give away information collected from any of our activities. No data collected from the site will be disclosed to a third party except where the details are required to transfer information for volunteering and donations, where lease or rental finance arrangements are required, and where it is legally required, such as in the investigation of a criminal offence, and in compliance with a search warrant or subpoena. Back to top 3. Data Quality We strive to keep all information up to date by making regular scheduled updates. If you have identified that the information that we hold about you is incorrect, please contact us immediately so we can amend it. Contact katec@ourcommunity.com.au. 4. Data Security We are concerned to provide a secure environment for your privacy. We take all reasonable steps to ensure the security of the personal data we hold from such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. Our Community wants to ensure that all of our customers can interact with us with complete confidence online. we have created a secure transaction environment for commerce on the Internet. Our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your experience is safe, sound and secure at all times. SSL locks all information passed from you to ourcommunity.com.au in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data transmissions. SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'. In the event of unauthorised use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures. Under the conditions of your credit card, your bank cannot hold you liable for more than $50.00 of a fraudulent transaction. All account and profile information located on the Our Community website is password-protected to provide additional security. We recommend that you do not reveal or share your password with anyone. Our Community will never ask for your password through unsolicited phone or email contact. Remember to always log out of the www.ourcommunity.com.au site once you have completed your transaction. This will ensure that your account information cannot be accessed by others if you share a computer or are using a computer in a public place like a library. You can also choose to receive information through the free Our Community Matters newsletter. This newsletter may notify you of important changes to our site or offer you special promotions. We are not involved in the selling, trading or alternative unauthorised use of personal information. We promise that we will not pass on any of your personal details to any other another organisations. From time to time, we may provide statistical information about traffic patterns and navigation techniques to reputable third parties. This will simply comprise data collected about you and other users to form aggregate results. It will not include any direct personal information that identifies you as a member of www.ourcommunity.com.au. 5. Off-site Links Our Community is not responsible for the privacy practices or content of any site that is linked to this one. Your activity on those sites is covered by the privacy policies on those sites. 6. Our Community: ethical, efficient and effective We do our utmost to make sure Our Community is an organisation which is highly valued by staff, the community, our members and all of our stakeholders, but being human, occasionally we make a mistake. On the rare occasion where we do slip up, we assure you that we will attend to the issue as soon as it is drawn to our attention, remedy the problem and advise you of the outcome. Back to top